MISSION STATEMENT

WEATHER CANCELLATIONS

Call us at 978-623-8340, check on AndoverRec.com, or on our social media accounts for weather related cancellations. Emails will be sent out if a pre-registered program is cancelled.

REC CREDITS

If you have a credit on file with Rec, you can access it through our online registration system. You can also register directly with Rec. Credits do not expire and cannot be cashed in or returned for refunds.

SUPPLY FEE

When applicable, approximate cost of the supplies are listed in the course description. Supply fees are often paid in class directly to the instructor.

LIABILITY

Participants agree to forever release the Town of Andover from any and all claims from participants in Rec's voluntary programs. A complete liability statement is on file at Rec.

TAX ID NUMBER

Town of Andover Tax ID #: 04-600106

PHOTO & VIDEO PERMISSION

Participants in Rec sponsored activities permit the taking of photos and videos of themselves and their children for publication and use, as Rec deems necessary.

STUDENT POLICY

Courses with no age listed are open to those age 18+. All youth programs are identified by age or grade. The Recreation Division follows the age guidelines posted in the booklet very carefully. The ages and/or grade levels we require usually equate with skills the child has reached physically or socially and are in place to ensure the safety of everyone involved. We ask that you wait your turn and register when the child meets our requirements.

SENIOR CITIZEN

Age 60+ Rec courses priced $50 or higher are discounted $5 for senior citizens. Discount will automatically be applied at checkout on any valid program. Events, Pomps Pond Early Bird Special Stickers & one day workshops do not qualify for senior citizen discounts.

PAYMENT PLANS

All payment plans and account balances must be paid in full at least one week prior to the start of the program. Any programs not fully paid for will result in removal from the program and any payments applied being credited to your MyRec account. Please communicate any extenuating circumstances in writing no less than two weeks prior to the start of the program.

VETERANS DISCOUNT

Veterans with proof of military service (DD214) (required) receive 10% discount on programs for anyone in their immediate family, rounded to the nearest dollar.

ANDOVER REC BASKETBALL REFUNDS

Prior to November 9th, we will be able to refund your payment minus a 10% administrative fee or provide a credit in full to your Recreation account. Prior to November 16th, we will only be able to provide a credit. From November 16th on, refunds & credits will not be given.

ANDOVER REC BRADFORD SKI REFUNDS

Prior to November 15th, we will be able to refund your payment minus a 10% administrative fee or provide a credit in full to your Recreation account. From November 15th on, refunds & credits will not be given. No refunds or credits will be issued if a child misses the motor coach, is absent from school or chooses not to attend.

ANDOVER REC BRADFORD SKI LATE REGISTRATION

Registrations received after November 15th are subject to a $25 late fee. Late registrations will be accepted as long as there is space available. No registrations will be accepted after December 6th.

REGISTRATION

Participants must pre-register for programs online, over the phone or in person. All programs require pre-registration unless otherwise noted in program description. Registration will close at 12 PM on the business day prior to the start of the program.

REGISTRATION POLICY/ EMERGENCY SHEET

All participants (youth and adult) must have a signed and completed Emergency Information Sheet on file in order to participate in Rec programs. Registration over the phone will not be permitted without an emergency sheet on file for the registrant. Online registration requires a Waiver Form be electronically signed, however, an Emergency Information Sheet is still required for all participants regardless of how registration occurs. Emergency Sheets are available online within your MyRec account.

PROGRAM INFORMATION

Please arrive at the time, place, and date of the program you registered for as per published information. Your name will be on the instructor's list. Late registrants should print their online receipts or save a copy on their phone to show the instructors. Please note that program times, locations and dates are subject to change. Any changes will be communicated to participants accordingly.

TUITION

Tuition varies for each course and is specified in each course description. Tuition must be paid at the time of registration. We do not prorate. VISA, MasterCard or Discover are accepted. Checks should be made payable to the "Town of Andover."

NON-RESIDENTS

There is an additional $15 fee per course for non-residents. This fee is waived for most one session workshops and courses priced under $50.

COMMUNICATION

The Town of Andover’s Recreation Division sends out program updates and cancellations via email for programs. It is the participant's responsibility to have a correct and updated email on file with this Division.

CANCELLATIONS

In the event the Town of Andover’s Recreation Division cancels a program altogether, a Rec credit or complete refund will be given to the participant. All refunds will be processed back to the original method of payment. Program locations and times are subject to change. The Town of Andover’s Recreation Division reserves the right to cancel any program due to low enrollment or unforeseen circumstances.

WITHDRAWAL POLICY

If you withdraw at least two weeks prior to the program start date, we will issue you a credit equal to the full cost of the program or a refund minus 10% admin fee. No refunds are given for programs priced under $50, or for special events involving ticket purchase when expenses have been incurred on your behalf. If you withdraw at least one week prior to the program start date, we will issue a credit equal to the full cost of the program. Credits can be used towards any Recreation Division program and do not expire.  If you withdraw less than one week prior to the start date of the program, or after the program has started, there is no refund or credit issued. Registrations that take place the same week as the start date of the program forfeit any credit opportunities.

WITHDRAWAL EXCEPTIONS

In addition, any programs with withdrawal exceptions will be clearly noted in that program's description. Consult the Town of Andover’s Recreation Office.

MEDICAL WITHDRAWALS

Should a participant need to withdraw from a program due to a serious injury or illness after the withdrawal period has passed, an account credit will be issued so long as a doctor's note is provided. Refunds will not be offered for medical withdrawals if it is past the refund date.